Welcome to Pilates Patio. Below you'll find a bit about our studio, upcoming studio closures and studio policies.
Policies
Studio closures
Studio
General studio policies to help make everyone's experience enjoyable:
- No outdoor footwear in the studio. Outdoor footwear may be left in hallway outside the studio.(You'll see where when you get there!)
- Please turn cellphones off, or at the very least put on vibrate when in the studio.
- Please reserve any questions or concerns pertaining to your personal progress to after class.
- If anything hurts in a bad way, please stop and let the instructor know. There is usually a modification that can help.
- Take breaks whenever you need them.
- Clean equipment and materials you have used during your session after each session.
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24 HOUR CANCELLATION POLICY
Like most fee-for-service based businesses, Pilates Patio employs a 24-hour cancellation policy for private, semi-private and group class appointments. We require you give us 24-hours notice to change or cancel an appointment or you will be charged the full fee for that appointment.
When you book an appointment, you are not simply booking one hour of an instructor's time, you are also reserving one hour of facility space. For many instructor/facility hours, demand exceeds availability. Booking the hour for you pre-empts us from making that instructor/ facility hour available to another client. 24-hours is the
minimum amount of notice we require to book the hour to another client. This is the only way we can try to ensure that instructor/facility hours are maximized.
We appreciate that in rare instances, circumstances beyond your control prevent you from providing us with 24-hour notice to change or cancel an appointment. Regrettably, the fee for that cancelled hour remains the responsibility of you, the client. Pilates Patio cannot make any exceptions to its policy.
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POLICY FOR EXTENSION ON CLASSES/LESSONS
Extensions on classes/lessons are given with the a new purchase of classes/lessons of equal or greater value as the previous purchase which is expiring. Classes/lessons from previous purchase will be extended for the duration of the new purchase.
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RETURN POLICY
Refunds are only allowable within 24hours of payment. All prepaid sessions are fully transferable but not refundable after initial 24 hours. Please keep your account in good standing. If your account is in arrears, you will not be permitted to book further sessions.
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- Friday July 1, 2011- Sunday July 3, 2011 (Canada Day)
- Saturday July 30, 2011 - Monday, August, 1, 2011 (Civic Holiday)
- Saturday September 3, 2011 - Monday September 5, 2011 (Labour Day)
- Saturday October 8, 2011 - Monday October 10, 2011 (Thanksgiving Day)
- Friday November 11, 2011 - Sunday, November 13, 2011 (Rememberance Day)
- Friday December 23, 2011 - Monday January 2, 2012 (Christmas and New Years Holiday)
- Monday February 20, 2012 (Family Day)
- Friday April 6, 2012 - Monday April 9, 2012 (Easter long weekend)
- Saturday May 19, 2012 - Monday May 21, 2012 (Victoria Day long weekend)
- June 30, 2012 - July 2, 2012 (Canada Day long weekend)
- August 4, 2012 - Aug 6, 2012 (Civic Holiday long weekend)
- September 1, 2012 - September 3, 2012 (Labour Day long weekend)
- October 6, 2012 - October 8, 2012 (Thanksgiving long weekend)
- November 10, 2012 - November 12, 2012 (Remembrance Day long weekend)
- December 21, 2012 - January 1, 2013 (Christmas and New Years Holidays)
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Check for additions or changes to the above closures.
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A few pictures of our new home in Westboro, Ottawa, ON.
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